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Employment Opportunities

Get Even Closer to the Arts: Jobs at CAPA

It takes a lot of behind-the-scenes effort to bring quality entertainment to Columbus. Working at CAPA is a great opportunity to go beyond the stage and learn about the arts from the inside out.

CAPA is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Bartender

​Primary Function – Provide exemplary service to patrons during events. Maintain stock and cleanliness of bars. Provide cash accountability and assist with cost control of products thru proper pour techniques.

Duties and Responsibilities:

  • Guest services – Maintain guest service standards & procedures.  Resolve guest’s complaints/issues or direct to appropriate supervisory personnel.  Understand alcohol management, including procedures for checking ID’s, recognizing personal limits of guests.
  • Fiscal operations – maintain accurate and secure cash handling skills while verifying opening bank account, proceeds generated and post-event closing bank account.
  • Maintain stock of bars before, during and after events while communicating needs to food & beverage manager.
  • Maintain cleanliness of bars and storage areas.
  • Personnel – Oversee concession volunteers while working in tandem   

Knowledge, Skills, and Abilities:

  • Able to do basic math quickly
  • Be abreast of applicable Ohio Liquor Laws
  • Maintain certification in approved alcohol seller/server course

Credentials and Experience: Experience in guest relations, hospitality, fiscal responsibility. Must possess High School Diploma/GED Equivalent and be 21 years of age or older.

Special Requirements:

  • Able to lift 25 lbs. or more
  • Willing to work at all 5 Theatres, Columbus Commons, and The Latino Festival

To Apply: Email resume and cover letter to [email protected]

 

Drexel Theatre Concessions Associate

Primary Function: The Concessions Associate is responsible for providing a first-class movie experience for the Drexel Theatre patrons.  This position provides ticketing services, food & beverage services, and ensures the building is maintained in a clean and safe condition.

Duties and Responsibilities:

  • Process sale of tickets and concessions items; uses proper credit and cash handling procedures
  • Greet patrons, answer questions, and act as an ambassador of the films and the theatre.
  • Maintain a clean and safe building by cleaning and sanitizing the theaters and restroom facilities.
  • Prepare food and follow proper food handling procedures.
  • Interact with customers in a pleasant and professional manner; showcases appreciation for and knowledge of films to patrons.
  • Follow rules and regulations of the Ohio liquor laws.
  • All other work duties as assigned.

Knowledge, Skills and Abilities:

  • Excellent customer communication skills.
  • Ability to accurately count and handle money.
  • Passion for films and ability to share knowledge with patrons.
  • Knowledgeable of Ohio liquor laws & health regulations preferred.

Credentials and Experience:

  • Must be at least 21 years of age due to serving alcohol
  • 1 year experience in guest relations, hospitality services, cash handling, and point of sale operations.
  • High School diploma or a GED preferred.

Special Requirements:

  • Frequent standing, bending, kneeling, and lifting up to 50 lbs.
  • Standard background check required.
  • Ability to work weekends and long evenings.

To Apply: Please email cover letter and resume to [email protected].

Assistant Volunteer Coordinator

Primary Function - The Assistant Volunteer Coordinator assists in the recruitment, training, scheduling, recognition and retention of all volunteers at CAPA.  This includes securing volunteers for shows at multiple CAPA venues, tracking volunteer hours, and assisting in ongoing communication with the volunteers. This position also communicates directly with the theatre directors in order to understand their volunteer needs.

Duties and Responsibilities

  • Assists in the recruitment, training, scheduling, recognition and retention of all volunteers at CAPA.
  • Assists in the new volunteer process, including the application, orientation, and training of new volunteers.
  • Performs routine data entry, including the entry of volunteer contact information and volunteer work hours.
  • Assists in creating and communicating the volunteer schedule.
  • Assists volunteers with questions and issues that may arise, including conflicts with scheduling.
  • Administers show sheets delivery and retrieval.
  • Works closely with Directors of Operation to see that their needs are met in a timely manner.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Excellent interpersonal, organizational, multi-tasking and leadership skills.
  • Ability to form strong relationships with a diverse group of volunteers and staff.
  • Ability to make independent judgments that involve providing direction to CAPA volunteers.
  • Excellent verbal and written communication skills.
  • Knowledge of Microsoft Word, Excel, and Access programs.

Credentials and Experience

  • High School Diploma Required
  • Associate’s degree or equivalent in human services, education, business, communication or related field preferred.
  • Experience in program administration or office management in a non-profit setting, preferably in a volunteer program. 
  • Experience working with a wide range of ages and physical abilities.

Special Requirements:

  • Must be able to work evenings and weekends as needed. 

To Apply: Email resume and cover letter to [email protected].

Ticket Office Supervisor

​Job Summary - The Ticket Office Supervisor is the day-to-day leader in the ticket office, providing first-class customer service and sales expertise to patrons, staff, rental clients, and all other internal and external customers.  This position is responsible for managing, hiring, coaching and training the ticket associates. The Ticket Office Supervisor will step in to handle escalated customer service situations, they are responsible for daily accounting and reporting, and they must be available when needed for show settlements.

Responsibilities:

  • Supervise ticket associates and monitor performance in customer service, sales, accuracy, and following office procedures.
  • Set standards for customer service, lead by example in consistently achieving those standards, and establish and train all ticket associates on customer service standards.
  • Hire and train new ticket associates; develop and continuously update policy and procedure manual.
  • Manage ticket staff daily cash control, close out procedures, and reporting; Oversee end of business day reporting & cash control.
  • Step in to manage escalated customer issues.
  • Establish weekly staffing schedules for Ohio Theatre ticket office hours and show nights for CAPA venues.
  • Use ADP payroll system to set staff schedules, and review and approve employee time clock activities for accuracy. 
  • Provide guidance, counseling and action plans for employee issues or guest relation situations.
  • Coordinate ticketing projects for full-time ticketing staff, leading projects in a manner that improves motivation and increases productivity.
  • Provide reporting to senior CAPA staff as requested.
  • Other duties as assigned by Director and Assistant Director of Ticketing.

Requirements:

  • High School Diploma/GED Equivalent.
  • A minimum of three to five years of experience as a ticket sales associate is required.
  • Previous experience in ticketing for subscription and single ticket sales. 
  • Supervisory experience preferred.
  • Ability to work a flexible schedule.

Knowledge, Skills and Abilities:

  • Ability to lead staff in high volume sales and customer service situations.
  • Knowledge of Excel, Microsoft Word, Outlook.
  • Knowledge of Ticketmaster & working knowledge of Archtics systems preferred.
  • Strong verbal and written communication skills are required as well as the ability to create a positive customer service focus.

To Apply: Email resume and cover letter to [email protected] and state whether you are interested in the part-time or on-call position.

Ticket Office Associate

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks a part-time Ticket Office Associate to be responsible for providing information and selling tickets over the counter and by phone for ticketed events at CAPA Theatres and for Ticketmaster outlet events.

Responsibilities:

  • Sell tickets by phone and over the counter.
  • Provide box office support and ticket sales night of show.
  • Balance individual operating codes on a daily basis.
  • Balance all ticket office codes at the end of each business day on a rotating basis.
  • Gather and organize “will call” for distribution during night of show.
  • Responsible for following best practices for customer service for ticket purchasers from initial purchase through night of show ticketing functions.
  • Adhere to CAPA’s cash management procedures.
  • Provide information such as show running time, directions, parking, and seating guidance as requested by customers.
  • Sell and provide information on season subscriptions for a variety of organization and potentially oversee subscription sales for one or more of those organizations.

Requirements:

  • High School Diploma/GED Equivalent
  • Prior experience working with the public in a sales capacity
  • Prior ticket office experience is preferred

Knowledge, Skills, and Abilities:

  • Ability to work evenings and weekends
  • Basic computer knowledge and skills
  • Excellent phone and verbal communication skills
  • Ability to work closely with others and have patience with all customers and staff
  • Accuracy and efficiency in handling money
  • Ability to commute to the various theatres managed by CAPA

To Apply: Submit resume, cover letter and salary requirements to [email protected]

House Manager

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks part-time House Managers to perform a wide variety of duties to ensure guest, volunteer and staff comfort, safety, and satisfaction during events at our various theatres.

Responsibilities:

  • Opens and prepares building for an event
  • Implements late seating policies and additional requirements as a performance may dictate
  • Coordinates activities of all front of house volunteer personnel
  • Oversees the seating of guests and resolves any related problems or concerns in a prompt and courteous fashion
  • Provides assistance with all special needs requests
  • Occasionally assists with souvenir sales personnel
  • Monitors auditorium temperature and in some cases sound level
  • Handles additional venue specific tasks
  • Secures building at the conclusion of events
  • Maintains the cleanliness of the building perimeter
  • Occasionally cleans up after ill patrons
  • Maintains and checks restrooms between Intermission and at the conclusion of events

Requirements:

  • High School Diploma/GED Equivalent
  • 2 years’ prior Customer Service experience

Knowledge, Skills, and Abilities:

  • Ability to perform simple calculations
  • Effective communication skills with the public
  • Attention to detail and organization skills
  • Excellent interpersonal skills when interacting with guests, volunteers, and staff members
  • Ability to quickly resolve problems in a positive manner
  • Ability to remain calm and collected and adapt to unexpected incidents
  • Ability to repeatedly walk up and down stairs, occasionally lift up to 50 lbs., and carry weight upstairs to rear balcony
  • Possess an interest in public contact and the performing arts

Additional Information: House Managers are expected to work a schedule that typically includes evenings, weekend afternoons/evenings and occasionally some morning shifts. Due to the nature of performing arts events, scheduling flexibility is required.

To Apply: Email resume and cover letter to [email protected]