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Employment Opportunities

Get Even Closer to the Arts: Jobs at CAPA

It takes a lot of behind-the-scenes effort to bring quality entertainment to Columbus. Working at CAPA is a great opportunity to go beyond the stage and learn about the arts from the inside out.

CAPA is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Ticket Office Associate

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks a part-time Ticket Office Associate to be responsible for providing information and selling tickets over the counter and by phone for ticketed events at CAPA Theatres and for Ticketmaster outlet events.

Responsibilities:

  • Sell tickets by phone and over the counter.
  • Provide box office support and ticket sales night of show.
  • Balance individual operating codes on a daily basis.
  • Balance all ticket office codes at the end of each business day on a rotating basis.
  • Gather and organize “will call” for distribution during night of show.
  • Responsible for following best practices for customer service for ticket purchasers from initial purchase through night of show ticketing functions.
  • Adhere to CAPA’s cash management procedures.
  • Provide information such as show running time, directions, parking, and seating guidance as requested by customers.
  • Sell and provide information on season subscriptions for a variety of organization and potentially oversee subscription sales for one or more of those organizations.

Requirements:

  • High School Diploma/GED Equivalent
  • Prior experience working with the public in a sales capacity
  • Prior ticket office experience is preferred

Knowledge, Skills, and Abilities:

  • Ability to work evenings and weekends
  • Basic computer knowledge and skills
  • Excellent phone and verbal communication skills
  • Ability to work closely with others and have patience with all customers and staff
  • Accuracy and efficiency in handling money
  • Ability to commute to the various theatres managed by CAPA

To Apply: Submit resume, cover letter and salary requirements to [email protected]

House Manager

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks part-time House Managers to perform a wide variety of duties to ensure guest, volunteer and staff comfort, safety, and satisfaction during events at our various theatres.

Responsibilities:

  • Opens and prepares building for an event
  • Implements late seating policies and additional requirements as a performance may dictate
  • Coordinates activities of all front of house volunteer personnel
  • Oversees the seating of guests and resolves any related problems or concerns in a prompt and courteous fashion
  • Provides assistance with all special needs requests
  • Occasionally assists with souvenir sales personnel
  • Monitors auditorium temperature and in some cases sound level
  • Handles additional venue specific tasks
  • Secures building at the conclusion of events
  • Maintains the cleanliness of the building perimeter
  • Occasionally cleans up after ill patrons
  • Maintains and checks restrooms between Intermission and at the conclusion of events

Requirements:

  • High School Diploma/GED Equivalent
  • 2 years’ prior Customer Service experience

Knowledge, Skills, and Abilities:

  • Ability to perform simple calculations
  • Effective communication skills with the public
  • Attention to detail and organization skills
  • Excellent interpersonal skills when interacting with guests, volunteers, and staff members
  • Ability to quickly resolve problems in a positive manner
  • Ability to remain calm and collected and adapt to unexpected incidents
  • Ability to repeatedly walk up and down stairs, occasionally lift up to 50 lbs., and carry weight upstairs to rear balcony
  • Possess an interest in public contact and the performing arts

Additional Information: House Managers are expected to work a schedule that typically includes evenings, weekend afternoons/evenings and occasionally some morning shifts. Due to the nature of performing arts events, scheduling flexibility is required.

To Apply: Email resume and cover letter to [email protected]