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Employment Opportunities

Get Even Closer to the Arts: Jobs at CAPA

It takes a lot of behind-the-scenes effort to bring quality entertainment to Columbus. Working at CAPA is a great opportunity to go beyond the stage and learn about the arts from the inside out.

CAPA is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Operations Desk Attendant (On-Call)

​Primary Function: The primary function of the On-Call Operations Desk Attendant is to greet visitors and answer phones in a courteous, helpful, and efficient manner.

Duties and Responsibilities

  • Answer incoming calls for CAPA and the CSO – standard is within 4 rings, and forward calls to appropriate extension when requested.  Refer to standard information list to answer patrons’ questions, such as parking, directions, and show information.
  • Monitor south lobby entrance to ensure there are no unauthorized entrants into the building.
  • Document complaints received by phone and pass them to the appropriate manager.
  • Maintain south lobby entrance for cleanliness including operations desk.
  • Receive and sort by company inbound mail and deliver to the proper mail slots on the 5th and 6th floors. 
  • Ensure that out bound mail by non-US Post delivery services is picked up by the proper mail carrier.
  • Log delivered packages and call the recipient for pick-up.
  • Responsible for rehearsal room keys and documenting when they are borrowed and returned.
  • Schedule and maintain calendar for use of room two in the lower level of the Ohio Theatre.
  • Notify appropriate operations staff of any safety, security, or maintenance problems.  This includes being aware of areas that are off limits to the public or others.

Knowledge, Skills and Abilities

  • Must be able to work independently and demonstrate excellent customer service skills. 
  • Excellent written and verbal communication skills, basic computer skills and good telephone skills are required. 
  • Must be able to handle potentially difficult situations with tact and sound judgement. 
  • Knowledge of Word and Excel.

Credentials and Experience

  • High school Diploma or its equivalent.

Special Requirements

  • Ability to occasionally lift 50 pounds.
  • Must be able to sit for long periods of time.

Additional: This is a part-time, as-needed position. Shifts vary from week to week and there are no guaranteed hours. On-Call Operations Desk Attendants have the option to accept or decline offered work shifts.

To Apply: Email resume and cover letter to [email protected]

Marketing Manager

​Primary Function: Responsible for developing and managing the marketing and advertising initiatives for productions presented by CAPA and affiliated organizations. The primary goal is to maximize subscription, single ticket sales, and group sales and to advance institutional awareness, understanding, and demand.

The Marketing Manager maintains ongoing, communication with CAPA Marketing Director, artist management, rental booking agents, and artistic/management/board teams of client organizations.

They work alongside other members of the CAPA marketing team (including designers, publicist, digital marketing, marketing assistant) and other departments including development, ticketing, programming, education, and inclusion and diversity.

Duties and Responsibilities

Advertising:

  • Develop, execute and monitor media plans by selecting outlets according to target audiences, content, and ratings and select the appropriate outlet(s). Place media buys—including online/social media, print, radio, and TV.\
  • Develop, prepare and maintain show marketing budgets including advertising and other marketing-related expenditures.  Proactively extend the show advertising budget with media sponsorships, trade, bonus spots, ticket giveaways, and promotions.   
  • Continually update project list for art department and digital marketing department. Liaison with designers and digital marketers to ensure advertising is delivered on time to proper media outlets.
  • Establish an annual (and rolling) master calendar that outlines strategy, campaigns, and special events. 
  • Follow-up to ensure that advertising runs correctly (double check print ads, spot checks, procure log sheets when necessary, evaluate ROI on digital advertising).
  • Coordinate production of broadcast advertising materials (radio/TV spots). 
  • Coordinate development of social media calendars and content with digital marketing department, consistent with storytelling strategies.
  • Coordinate trade schedules in various media outlets and fulfill ticket requests with help of marketing assistant.

Budgeting

  • Work with accounting to develop appropriate advertising and marketing expenditures for the fiscal year and manage the general promotion budgets.
  •  Responsible for developing appropriate advertising strategies within the budget and maintaining accurate spreadsheets for expenditures.
  • Maintain accurate advertising budgets for both subscription campaigns and single ticket marketing.  Allocate advertising costs between events on an appropriate basis and provide such information to accounting in a timely manner.
  • Maintain and update show budgets as advertising is placed and as billing is received, tracking invoices against marketing plans to ensure budget is on track.
  • Accurately complete marketing settlements in timely manner for shows that require them.

Promotion

  • Proactively search out opportunities for third-party vendor promotions with sponsors, media outlets’ advertisers, and other entities including retail.
  • Combine advertising and other marketing initiatives (radio-TV-print-digital, direct mail, email, web sites, in-store displays, special events) with purchase incentives to increase sales.
  • Oversee media and non-media-based promotions and grass roots promotional efforts including poster, brochure, hot-card distribution.
  • Coordinate priority offers (presales and special pricing packages) to local companies and organizations, key targeted groups, previous or other ticket buyers, media, Ticketmaster, etc.

Other

  • Project manage all show collateral (including design, local printing, and distribution) in timely and cost-effective manner. Such materials include emails, video, social media, postcards, hotcards, posters, brochures, radio and TV spots, program books, etc.
  • Write copy as needed.
  • Attend internal and external meeting, performances and board meetings as needed.
  • Play a role in developing initiatives to create new and diverse audiences.
  • Additional duties as assigned.

Knowledge, Skills and Abilities

  • Working knowledge of Microsoft Word, Excel, Outlook, and digital marketing avenues such as Google AdWords and Facebook ads.
  • Position requires a proactive person who is creative and detail-oriented.
  • Ability to create strategies that will leverage available dollars.
  • Ability to create partnerships that benefit the organizations.
  • Excellent written and verbal communication including active engagement with team members.  Adheres to deadlines and manages competing projects.

Credentials and Experience

  • 2+ years of marketing, media buying, promotions, digital media or promotions experience or related experience.
  • Bachelor’s degree in related field.

Special Requirements

Available to work occasional evenings and weekends as necessary.

To Apply: Email resume and cover letter to [email protected]

Bartender

​Primary Function – Provide exemplary service to patrons during events. Maintain stock and cleanliness of bars. Provide cash accountability and assist with cost control of products thru proper pour techniques.

Duties and Responsibilities

  • Guest services – Maintain guest service standards & procedures.  Resolve guest’s complaints/issues or direct to appropriate supervisory personnel.  Understand alcohol management, including procedures for checking ID’s, recognizing personal limits of guests.
  • Fiscal operations – maintain accurate and secure cash handling skills while verifying opening bank account, proceeds generated and post-event closing bank account.
  • Maintain stock of bars before, during and after events while communicating needs to food & beverage manager.
  • Maintain cleanliness of bars and storage areas.
  • Personnel – Oversee concession volunteers while working in tandem   

Knowledge, Skills, and Abilities

  • Able to do basic math quickly
  • Be abreast of applicable Ohio Liquor Laws
  • Maintain certification in approved alcohol seller/server course

Credentials and Experience

  • Experience in guest relations, hospitality, fiscal responsibility.
  • Must possess High School Diploma/GED Equivalent
  • 21 years of age or older

Special Requirements

  • Able to lift 25 lbs. or more
  • Willing to work at all 5 Theatres, Columbus Commons, and Festival Latino

To Apply: Email resume and cover letter to [email protected]

Stage Door Attendant

Primary Function: The primary responsibility of this position is to attend the stage door at the theatre during load-ins, load-outs, rehearsals, and performances. The Stage Door Attendant will also work with the theatre stage manager and user groups to maintain a secure backstage as well as provide hospitality and cleaning services for events.

Duties and Responsibilities

  • Unlocks and locks dressing rooms and stage door areas at the beginning and end of the call
  • Greets and monitors individuals using the stage door, backstage, and dressing room areas to ensure only authorized people have access to the spaces
  • Answers the backstage and stage manager phone lines
  • Issues parking permits for vehicles loading/unloading at the stage door
  • Schedules back door staff to cover required shifts and keeps overtime to a minimum
  • Trains new back stage staff as required
  • Makes coffee and tea at the start of the shift and checks supply as needed
  • Fulfills requests and provides assistance to artists and crew
  • Assists hospitality coordinator with catering for CAPA presentations at the Theatre
  • Tracks supplies used by the artists (towels, water, etc.)
  • Cleans dressing rooms, bathrooms, and stage door areas including but not limited to: removing trash, sweeping carpets, moping bathroom floors, dusting and cleaning mirrors
  • Checks and reports supplies for reorder

Knowledge, Skills and Abilities

  • Ability to occasionally lift 50 pounds
  • Ability to sit for long periods of time
  • Knowledge of backstage area of the theatre as well as location of downtown area hotels, restaurants and stores

Credentials and Experience

  • High School Diploma/GED Equivalent
  • Customer service experience in a service oriented environment
  • Ability to work a flexible schedule

Special Requirements

  • Have the ability to occasionally lift 50 pounds. 
  • Flexibility in work schedule is required. 
  • Must be able to sit for long periods of time.

To Apply: Email resume to [email protected]

Drexel Theatre Concessions Associate

Primary Function: The Concessions Associate is responsible for providing a first-class movie experience for the Drexel Theatre patrons.  This position provides ticketing services, food & beverage services, and ensures the building is maintained in a clean and safe condition.

Duties and Responsibilities:

  • Process sale of tickets and concessions items; uses proper credit and cash handling procedures
  • Greet patrons, answer questions, and act as an ambassador of the films and the theatre.
  • Maintain a clean and safe building by cleaning and sanitizing the theaters and restroom facilities.
  • Prepare food and follow proper food handling procedures.
  • Interact with customers in a pleasant and professional manner; showcases appreciation for and knowledge of films to patrons.
  • Follow rules and regulations of the Ohio liquor laws.
  • All other work duties as assigned.

Knowledge, Skills and Abilities:

  • Excellent customer communication skills.
  • Ability to accurately count and handle money.
  • Passion for films and ability to share knowledge with patrons.
  • Knowledgeable of Ohio liquor laws & health regulations preferred.

Credentials and Experience:

  • Must be at least 21 years of age due to serving alcohol
  • 1 year experience in guest relations, hospitality services, cash handling, and point of sale operations.
  • High School diploma or a GED preferred.

Special Requirements:

  • Frequent standing, bending, kneeling, and lifting up to 50 lbs.
  • Standard background check required.
  • Ability to work weekends and long evenings.

To Apply: Please email cover letter and resume to [email protected].

Ticket Office Associate

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks a part-time Ticket Office Associate to be responsible for providing information and selling tickets over the counter and by phone for ticketed events at CAPA Theatres and for Ticketmaster outlet events.

Responsibilities:

  • Sell tickets by phone and over the counter.
  • Provide box office support and ticket sales night of show.
  • Balance individual operating codes on a daily basis.
  • Balance all ticket office codes at the end of each business day on a rotating basis.
  • Gather and organize “will call” for distribution during night of show.
  • Responsible for following best practices for customer service for ticket purchasers from initial purchase through night of show ticketing functions.
  • Adhere to CAPA’s cash management procedures.
  • Provide information such as show running time, directions, parking, and seating guidance as requested by customers.
  • Sell and provide information on season subscriptions for a variety of organization and potentially oversee subscription sales for one or more of those organizations.

Requirements:

  • High School Diploma/GED Equivalent
  • Prior experience working with the public in a sales capacity
  • Prior ticket office experience is preferred

Knowledge, Skills, and Abilities:

  • Ability to work evenings and weekends
  • Basic computer knowledge and skills
  • Excellent phone and verbal communication skills
  • Ability to work closely with others and have patience with all customers and staff
  • Accuracy and efficiency in handling money
  • Ability to commute to the various theatres managed by CAPA

To Apply: Submit resume, cover letter and salary requirements to [email protected]

House Manager

Job Summary: The Columbus Association for the Performing Arts (CAPA) seeks part-time House Managers to perform a wide variety of duties to ensure guest, volunteer and staff comfort, safety, and satisfaction during events at our various theatres.

Responsibilities:

  • Opens and prepares building for an event
  • Implements late seating policies and additional requirements as a performance may dictate
  • Coordinates activities of all front of house volunteer personnel
  • Oversees the seating of guests and resolves any related problems or concerns in a prompt and courteous fashion
  • Provides assistance with all special needs requests
  • Occasionally assists with souvenir sales personnel
  • Monitors auditorium temperature and in some cases sound level
  • Handles additional venue specific tasks
  • Secures building at the conclusion of events
  • Maintains the cleanliness of the building perimeter
  • Occasionally cleans up after ill patrons
  • Maintains and checks restrooms between Intermission and at the conclusion of events

Requirements:

  • High School Diploma/GED Equivalent
  • 2 years’ prior Customer Service experience

Knowledge, Skills, and Abilities:

  • Ability to perform simple calculations
  • Effective communication skills with the public
  • Attention to detail and organization skills
  • Excellent interpersonal skills when interacting with guests, volunteers, and staff members
  • Ability to quickly resolve problems in a positive manner
  • Ability to remain calm and collected and adapt to unexpected incidents
  • Ability to repeatedly walk up and down stairs, occasionally lift up to 50 lbs., and carry weight upstairs to rear balcony
  • Possess an interest in public contact and the performing arts

Additional Information: House Managers are expected to work a schedule that typically includes evenings, weekend afternoons/evenings and occasionally some morning shifts. Due to the nature of performing arts events, scheduling flexibility is required.

To Apply: Email resume and cover letter to [email protected]