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Frequently Asked Questions

What are the CBUSArts Ticket Center hours?

Hours of Operation:

  • IN-PERSON: Monday-Friday 10 am - 3 pm
  • BY PHONE: Monday-Friday 9 am - 5 pm
  • DAY OF SHOW: The CBUSArts Ticket Center at all CAPA venues will open 2 hours prior to show time.

Exception: For the CAPA Summer Movie Series, the CBUSArts Ticket Center will open 1 hour prior to showtime.

Does my child need a ticket?

Due to fire code, ALL people attending shows need a ticket. However, if your child plans to sit in your lap for the duration of the performance, you may buy them the lowest-priced ticket available. 

Children under 5 are not encouraged to attend adult shows. 

Do you offer booster seats?

We now offer free booster seats for our youngest patrons at the Ohio Theatre and the Palace Theatre. Booster seats are first come, first served, and our inventory is very limited.

To receive a booster seat, please ask for a house manager upon your arrival to the Ohio or Palace Theatre.

We hope to offer booster seats to other theatres in the future.

Do you offer a nursing room?

Yes! The Ohio Theatre now offers 2 nursing stations! Each nursing station is equipped with a comfortable chair, hand sanitizer, disinfecting wipes, facial tissue, paper towels, access to electrical outlets, and private lighting.

For more details, please visit the Ohio Theatre page.

I lost an item at a performance. What do I do?

If you believe you have lost an item in one of our theatres, please contact us at 614-469-1045. Our theatres include the Ohio Theatre, Palace Theatre, Southern Theatre, Lincoln Theatre, Drexel Theatre, the McCoy Center for the Arts, the Hinson Ampiitheater, and the Riffe Center’s Davidson Theatre, Studio One, Studio Two, and Studio Three.

What is your bag policy?

All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. When entering a venue for an event, guests are permitted one bag no larger than 16" x 16" x 8" in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry.

To read our full Safety & Security Statement, including prohibited items, please click here.

Why are there ticketing fees and what are they used for?

Ticket fees support the costs of our ticketing system - from technology to personnel. Service fees remain local, supporting CAPA's mission-driven initiatives designed to make Columbus a national destination for performing arts.

Do you rent your venues for shows, meetings, weddings, or parties?

Yes! Many of our beautiful theatres have spaces available for rent. For more information on rentals of the Ohio, Palace, Southern, Lincoln, and Riffe Center Theatres, please click here.

Where do I park?

There are a variety of parking options available for each of our venues. For a full list, please check out our Venues pages for more detailed information. 

Do you offer tours of your theatres?

Yes! CAPA offers tours of select theatres. For more information, please contact Mary Manson Cecil at mmasoncecil@capa.com.

Can I take photos or a video during a performance?

No. Photos, video, and/or audio recording is prohibited in our theatres.

I have a severe nut allergy. Will I be exposed to any with your concessions?

• If you have concerns due to a nut allergy, please note that select performances at the Ohio Theatre have a roasted nut vendor on site and concession items containing nut products are sold at all venues.

What is All-In Ticket Pricing and How Does It Work?

All-In Pricing is a transparent ticket pricing initiative from CAPA that shows the full cost of a ticket, including any fees, as soon as you start shopping. This change does not affect the actual ticket prices or our fee structure—it simply makes everything more straightforward.

Here’s how it works: When you visit CBUSArts.com and select your tickets for any event, you’ll see the full price for each ticket immediately. No hidden fees, no surprises.

Why are we doing this? Because you told us that clear and upfront pricing is a top priority for you! We’re thrilled to lead the way in making this change that aligns with your needs and improves your ticket-buying experience.

Our goal is to enhance your overall experience, starting from the moment you begin looking for tickets. We acknowledge that the experience begins long before you enter one of our theatres.